CONTACT US
Easy Access to Online Tasks
Phone
1-888-237-1333
Business Hours: 7 a.m. - 7 p.m. M-F
Self service options 24/7
Report an Emergency – 24/7
TDD: 711
Reference 1-888-237-1333
Note that our automated system is designed to help you with a number of tasks related to your account. Some of the prompts it recognizes are:
- “No Water”
- “Water Leak”
- “Pay my bill”
- “Billing questions”
- “Account updates”
- "Balance"
Experience shorter wait times from Tuesday to Friday between 11:00 a.m and 4:00 p.m.
Longer wait times can be expected on Monday's, the first business day of the month, and the first business day after a holiday
Prefer to manage your account online without talking to a customer service representative? With MyWater and Our Advanced Voice Activated System, you can do just that!
- Online: Sign up for MyWater (mywater.amwater.com), our self-service tool that allows you to manage your account online (be sure to have your account number handy if you're logging on for the first time).
- Advanced Voice Activated System: Call us, but no need to wait for a live customer service rep. Our advanced voice activated system can handle our most frequently asked customer service requests.
California American Water Main Offices
San Diego County District
1025 Palm Avenue
Imperial Beach, CA 91932
Phone: 619-446-5700
Hours:
Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.
Sonoma County District
4787 Old Redwood Highway
Santa Rosa, CA 95403
Phone: 707-542-8329
Hours:
Monday Thru Friday 08:30 AM to 04:00 PM Closed from Noon - 1:00 PM
Saturday and Sunday Closed.
Monterey County District
511 Forest Lodge Road #100
Pacific Grove, CA 93950
Phone: 831-646-3205
Hours:
Monday Thru Friday 08:00 AM to 04:00 PM
Saturday and Sunday Closed.
Los Angeles County District
8657 Grand Avenue
Rosemead, CA 91770
Phone: 626-614-2500
Hours:
Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.
Sacramento District
4701 Beloit Drive
Sacramento, CA 95838
Phone: 916-568-4205
Hours:
Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.
Hillview Office
40312 Greenwood Way
Oakhurst, CA 93644
Phone: 559-683-4322
Hours:
Monday Thru Friday 08:30 AM to 04:00 PM
Saturday and Sunday Closed.
Ventura County District
2439 West Hillcrest
Newbury Park, CA 91320
Phone: 805-498-1266
Hours:
Monday Thru Friday 07:30 AM to 03:00 PM
Saturday Closed Sunday Closed.
California American Water Corporate Headquarters
655 W Broadway, #1410
San Diego, CA 92101
Phone: 619-446-4760
External Affairs
Director: Evan Jacobs 707-495-6135
Central Division: Josh Stratton 831-646-3208
Northern Division: Nichole Baxter 916-291-0736
Southern Division: Brian Barreto 626-614-2542
Environmental/Water Quality
Central Division: Dr. Jack Wang 831-646-3269
Northern Division: Shilpa Singh 916-568-4221
Southern Division: Mike Phillips 626-614-2531
Procurement
Procurement: Jay Drewry 619-446-4777
Supplier Diversity: Mary Lou Ruiz
Marylou.ruiz@amwater.com
619-756-3935
Email the President
President: President.Tilden@amwater.com.
California American Water Customer Advocacy Team:
- We would encourage you to call our toll free number 888-237-1333.
- Our Customer Service Center is available 24/7 for water related emergencies.
- And 7am-7pm Monday through Friday for billing and service inquiries (Wednesday through Friday for shorter hold times).
- Alternatively, you can contact our local Customer Advocacy Team at 619-446-5520 (Monday-Friday/8 a.m - 4 p.m.).